Terms and Conditions of Website Use

General
Products
Usage Guidelines for Plastic Packaging
Prices
Shipments
Cancellation Policy and Product Returns
Liability
Privacy – Company Privacy Policy
Intellectual Property
Applicable Law and Jurisdiction
Website Security
Accessibility

Introduction

The terms detailed below govern the use of the Plastovack Boutique website (hereinafter: “the Website“). If you do not agree to these terms, do not use this Website and do not purchase packaging from Plastovack and/or any other product offered for sale on the Website.

The Website was created by Plastovack (1990) Ltd., C.N. 511459182, located at 8 Shimon Israeli St. / 3 HaAmit Yitzhak St., Rishon LeZion (hereinafter: “Plastovack” or “the Company”).

Important clarification – The Website redirects to the company’s online store “Plasto Vack Boutique – Online Packaging, Hosting, and Inspiration Shop” (“Online Purchases Website”). Redirections occur both on the main landing page and anywhere linking to product purchase options.

Accordingly, when clicking the link and moving to the Online Purchases Website and/or entering it directly – the browsing terms and privacy policy are expected to change. However, the Company has decided to leave on this Website (which does not include purchase functionality) the full terms, including sale terms, exactly as they appear on the Online Purchases Website – in order to simplify things for visitors who may not notice they have moved to the Company’s Online Purchases Website.

In these circumstances – please note that the following terms include details not necessarily directly relevant to this Website, but rather to the Company’s Online Purchases Website only.

It is also clarified that user data may transfer between the two Company websites, while the Company maintains all user rights as required by law.

Phone: 03-9610788 | Fax: 03-9617758 | Email: [email protected]

Document updated: 1.12.25

1. General

1.1 It is clarified that all content on the Website is written in masculine form for convenience only, but refers equally to all genders.

1.2 Any user performing any action on the Website confirms having read and agreed to these Terms.

1.3 The Company reserves the right to change the Terms, the Terms of Use, and the Privacy Policy from time to time, after providing a 7-day notice on the Website. Continued use of the Website after changes constitutes user agreement to the new terms.

1.4 The Company will not charge for products that were not supplied.

1.5 The Company reserves the right not to approve any payment not acceptable at the Company’s sole discretion.

1.6 The Company will not be liable for any damage caused to a customer due to communication failure or technical issues beyond the Company’s control.

1.7 Website usage rights are granted to users aged 18 and above with a valid Israeli or international credit card issued in Israel. If the user uses a third party’s credit card or payment method, such use is his full responsibility and is considered fully authorized by the card/payment method owner. The user bears full responsibility and shall indemnify the Company immediately for any claim by the card/payment method owner or any third party regarding such use.

1.8 Jurisdiction for any dispute arising from use of the Website is the competent court in the Tel Aviv district.

1.9 Online store service is provided within Israel only, in areas defined by the Company, and may change at the Company’s discretion.

1.10 The Website is operated by Plastovack (1990) Ltd., 3 HaAmit Yitzhak St. / 8 Shimon Israeli St., Rishon LeZion.

1.11 Cancellation of Distance Sales Transaction – Consumer Rights

1.11.1 General cancellation right
The customer may cancel an order in accordance with the Consumer Protection Law, 1981 (“Consumer Protection Law”):

For a product: within 14 days from receiving the product or the order summary document, whichever is later.
For a service: within 14 days from the date of the transaction or receipt of the transaction document, whichever is later.

1.11.2 Extended cancellation period for special populations
According to section 14C1(c) of the Consumer Protection Law, a person with a disability, a senior citizen (65+), or a new immigrant (up to 5 years from date of immigration) may cancel the transaction within four months, provided the transaction involved a conversation with the company (including electronic communication).
The Company may require documentation proving the customer’s status.

1.11.3 How to cancel an order
Cancellation must be submitted in writing only, via the contact form indicating order number and personal details, or:

Via a dedicated cancellation link on the Website
By email: [email protected]
By fax: 03-9617758
By registered mail: 8 Shimon Israeli St., Rishon LeZion

1.11.4 Cancellation fees and refunds
The Company may charge cancellation fees of 5% of the transaction value or 100 NIS — the lower of the two.
Refund will be provided within 14 days, minus permitted cancellation fees.
Product return is the customer’s responsibility and expense.

1.11.5 Returning products
Products must be returned to Plasto-Vack Boutique, 8 Shimon Israeli St., Rishon LeZion.
Pickup from a customer address is possible only with Company approval and at an additional shipping cost.

1.12 Any inquiry related to Website activity may be sent to the Company offices, fax 03-9617758, or email [email protected]

2. Products

2.1 Website images are for illustration only; actual appearance, size, and colors may vary.

2.2 The Company may replace, remove, or add products at any time.

2.3 Prices may change at any time.

2.4 The Company does not commit to hold stock for all listed products.

2.5 After choosing products, the cart review page displays product names and quantities.

2.6 If a product is out of stock, the company will offer an alternative. If unreachable, the company may delay the order.

2.7 The Company may supply only part of an order. Customer will be charged only for delivered items.

2.8 Orders require meeting minimum order value and minimum quantities, as determined by the Company.

2.9 Product information for third-party items is provided by suppliers and is their responsibility.

2.10 Lack of product or mismatch does not entitle compensation, except for cancellation before supply.

3. Usage Guidelines for Plastovack Plastic Packaging

3.1 Do not store or place goods in sunlight or heat sources.

3.2 Do not store below –17°C (material becomes brittle) or above 38°C.

3.3 Maintain proper hygiene, preferably HACCP/BRC standards.

3.4 Customer must verify suitability before use. Without such verification, no claims may be made.

3.5 Do not use packaging past the expiration date indicated on the box.

3.6 Follow the usage instructions issued by the Company.

3.7 These packages are not intended as service packaging; if used as such, notify the Company in writing.

3.8 Full pallets must not be stacked more than two levels high.

4. Prices

4.1 Prices include VAT and any mandatory charges.

4.2 Website prices differ from store prices; Website price prevails.

4.3 The Company may update prices at any time.

4.4 No double promotions.

4.5 Purchase is complete upon payment.

4.6 Promotions apply as long as displayed.

4.7 Delivery fees are not included unless stated.

4.8 The Company may offer promotions at its discretion.

5. Deliveries

The Company may update delivery fees and service areas at any time.

5.1 Self Pickup

5.1.1 Available 24 hours after ordering, at Plasto-Vack Boutique, 8 Shimon Israeli St.

5.1.2 Hours: Sun–Thu 8:30–16:00.

5.1.3 Weekend orders can be collected Sunday from 14:00.

5.1.4 Pickup allowed up to 7 business days.

5.1.5 Identification required.

5.1.6 Status may be checked at 03-9635410.

5.2 Delivery Supply

5.2.1 Deliveries Sun–Thu, 08:00–17:00.

5.2.2 Delivery within up to 7 business days.

5.2.3 Correct address and reachable phone required.

5.2.4 If nobody is present, order returns to the store; extra fee required for redelivery.

5.2.5 Leaving at door is at customer’s sole risk.

5.2.6 No carrying service beyond building entrance.

5.2.7 Pre-holiday delays possible.

5.3 Delivery Costs

5.3.1 Under 300 NIS – free pickup only.

5.3.2 300–500 NIS – 99 NIS.

5.3.3 501–1200 NIS – 119 NIS.

5.3.4 1200+ NIS – free (remote areas excluded).

5.3.5 Remote areas – 180 NIS.

5.4 Remote Areas

5.4.1 Delivery up to 10 business days.

5.4.2 Includes Upper Galilee, Golan Heights, Southern Negev, Jordan Valley, Dead Sea, Judea & Samaria.

6. Cancellation & Returns Policy

6.1 Allowed per Consumer Protection Law; return only with invoice at Plasto-Vack Boutique.

6.2 Return only if unused and undamaged.

6.3 Boxed products must be unopened.

6.4 Bulk-sold packaging cannot be returned due to food-contact regulations.

6.5 Defective/rotten items cannot be returned unless supplied as such by the company.

6.6 Customer must check contents upon receipt.

6.7 Mismatches must be reported promptly; delay constitutes waiver.

6.8 Customer support will arrange replacement/credit as required.

6.9 Shipping fees are non-refundable except when the company is at fault.

6.10 Refunds minus cancellation fee and shipping (unless company failed), within 14 days.

7. Liability

7.1 Website use is at the user’s full responsibility.

7.2 Company liability applies only as expressly provided and as required by law.

7.3 Includes unauthorized card use or third-party actions.

7.4 No liability for delays or defective products except if due to Company negligence; liability limited to defective item value.

7.5 Customer is responsible for errors in data entry.

7.6 Company is not liable for technical malfunctions.

7.7 Not liable for internet/telephone provider issues.

7.8 Not liable for damages relating to products supplied by third-party manufacturers/importers.

7.9 Liability cannot exceed price of purchased items.

7.10 Product data is supplier responsibility.

7.11 Errors or inconsistencies may occur.

7.12 Food allergies/gluten — do not rely solely on Website descriptions; read packaging.

7.13 Company liability limited to extent permitted by law.

8. Privacy – Company Privacy Policy

The company respects the privacy of the users on the website and is committed to protecting personal information in accordance with the provisions of the Privacy Protection Law, 1981, and Amendment No. 13 to this law, which came into effect on 14.8.2025.

Below is an explanation and detailed description regarding the types of information collected, the purposes of using the information, the methods of storing and protecting the privacy of users on the website, and other relevant required information.

For the sake of good order, it is clarified that the company reserves the right to update and modify from time to time the privacy policy and/or the terms of sale and/or service on the website, in a manner that includes required updates and changes, including but not limited to technological, business, legal, regulatory changes, and the like.

By agreeing to use the website, the user agrees to the website’s privacy policy and to the company’s right to amend, update, and change the privacy policy as needed and in accordance with the law. If the user does not agree with the above and below, he is asked not to use the website at all. Likewise, by using the website and providing personal information, the user expresses consent to the collection, storage, and use of the information as stated in this policy, including its transfer to third parties as detailed below.

In addition, regarding information collection, it is stated in general that the company collects personal information from users on the website, including full name, address, email address, phone number, and any other information the user chooses to provide when making contact or any other use on the website. Additionally, non-personal statistical information is collected about website usage, such as IP addresses, browser type, access times, viewed pages, through cookies and similar technologies.

8.1 Types of information collected

The company may collect the following information:

8.1.1 Personal details: name (including company name), address, phone, email, fax number, city.

8.1.2 Technical information: IP address, browser type, operating system, access times, end-device details, location data, viewed pages, browsing preferences, information and data collected via cookies, and analytical tools such as Google Analytic.

8.1.3 Website activity history.
Information will be collected only as required for business activity, in accordance with the principle of proportionality.
Users should note that the above information is provided voluntarily and for the purpose of contacting the company.

8.2 Purposes of using the information

Personal information is collected for:

8.2.1 Processing, documenting and completing orders/purchases (including direct communication with the customer at the time of ordering, including by mobile phone for confirmation of the order; sending a tax invoice/receipt, etc.).

8.2.2 Providing customer service and/or responding to inquiries from users on the website.

8.2.3 Sending updates, promotions, and marketing materials (subject to user consent — if such consent is given at all).

8.2.4 Statistical analysis and improving user experience.

8.2.5 Ongoing operation and required maintenance of the website.

8.2.6 Improving the user experience on the website.

8.2.7 Information security, preventing misuse of the website, including fraud and illegal activities.

8.2.8 Compliance with legal and regulatory requirements.

The company undertakes not to use the information for any further or different purposes without explicit consent.

8.3. Legal basis for processing

Information processing is based on one or more of the following legal bases:

8.3.1 Explicit consent of the user.

8.3.2 Contractual necessity to complete the transaction.

8.3.3 Legal obligation imposed on the company.

8.3.4 Legitimate interest of the company that does not infringe on the user’s rights.

8.4. Information retention period

Information will be retained for the period necessary to fulfill the processing purposes and in accordance with the law.

Afterwards, it will be deleted or anonymized (removal/obscuring of identifying data).

However, the company may retain personal information for a longer period in the following cases:

8.4.1 When required by law and/or by instructions of a competent authority.

8.4.2 When required contractually.

8.4.3 When information is required for legal use and/or for managing legal disputes.

Additionally, it is noted that the information collected by the company is stored in accordance with the Privacy Protection Law, 1981, and the company is committed to confidentiality and will not transfer it to third parties except in cases detailed in this policy or as required by law.

8.5. User rights

Regarding the right of access and correction of information:

8.5.1 Right of access: Any person is entitled to review information about them held in a database, personally or through an authorized representative or guardian.

8.5.2 Access request: A request for access must be submitted in writing via email [email protected]
or to the company’s address – 8 Shimon Israeli St., Rishon LeZion. The company will respond within 30 days of receipt.

8.5.3 Right of correction: If a person finds that information held about them is incorrect, incomplete, unclear, or outdated, they may request correction or deletion.

8.5.4 Correction/deletion request: Must be submitted in writing via email [email protected]
or to the company address. The company will respond within 30 days.

8.5.5 Notice of refusal: If the company refuses the request, it will notify the applicant in writing, with reasons, within 30 days.

8.5.6 Right of appeal: A refusal may be appealed to the Magistrate’s Court in accordance with the Privacy Protection Law.

Furthermore, the following details will be noted regarding the rights of users of the site:

8.5.7 Right to access personal information.

8.5.8 Right to correct inaccurate information.

8.5.9 Right to delete information (“right to be forgotten”).

8.5.10 Right to object to processing and/or to the use of personal information.

8.5.11 Right to data portability.

8.5.12 Right to withdraw consent for marketing communications at any time.

8.5.13 Any right required by law, even if not listed.

8.5.14 Right to claim compensation without proof of damage – according to Amendment 13, up to 10,000 NIS in certain cases (exercising rights does not involve user costs).

Requests should be sent to: [email protected]

8.6. Information security

The company declares that it makes reasonable efforts to protect the confidentiality of user data, using standard precautions and advanced technological and organizational measures, including:

8.6.1 Encryption of sensitive information.

8.6.2 Access controls and permissions.

8.6.3 Continuous system monitoring.

8.6.4 Information security incident management and reporting to authorities and affected individuals in severe cases.

8.6.5 Mandatory security documents – “Database Definition Document”, “Information Security Procedure”, and “Systems Mapping Document”, in accordance with the Privacy Protection Regulations (Information Security), 2017.

Caution notice:
If as a result of using the website the user is directed to other websites linked in any way to the company’s website, the company bears no responsibility for any such transition. The user will be subject to the privacy policy of the destination site. The user acknowledges that there are risks in using the internet and providing information through it.

8.7. Data Protection Officer

The company appointed a Data Protection Officer (DPO) in accordance with the law – Attorney Dan Westrich.
Contact: [email protected]
Tel: 03-9610788.

Note: According to Amendment 13, certain entities are required to appoint a DPO. The company voluntarily appointed one as part of its commitment to privacy protection.

8.8. Sharing information with third parties

The company will not transfer personal information to third parties—neither for payment nor without payment, neither for sale nor rental—except in the following cases:

8.8.1 For the purpose of executing the transaction, including to external service providers (for example: a delivery company – the execution of the order and the provision of details to the delivery company are considered a customer request to share information required for the execution of the order and delivery with a third party; clearing companies, cloud service providers, etc.)

8.8.2 Upon legal request or judicial order, including but not limited to, by a competent authority and/or for the purpose of legal proceedings

8.8.3 In case of violation of terms of use or harm to the company, including violation of regulations or privacy policy, or illegal actions.

8.8.4 In case of sale, merger, or acquisition of the company or its operations.

8.8.5 At the user’s request or explicit consent.

8.8.6 In disputes, claims, or legal proceedings between user and company.

8.8.7 If the company believes disclosure is necessary to prevent severe harm to the website, its operators, the user, third parties, or other significant harm.

8.8.8 When transferring data to a database holder (e.g., external service providers), the company will ensure contractual arrangements as required by law.

8.9. Direct marketing / Marketing communications

Upon contacting the company, the user may choose whether to consent to receiving direct marketing, including advertisements, promotions, and updates via email, SMS, or any other medium.

Right to withdraw: The user may withdraw consent at any time and request removal from the mailing list via “unsubscribe” links or by contacting [email protected]
or Tel: 03-9610788.

The company will stop marketing communications as soon as possible within a reasonable time, and in any case within 30 days of the request.

8.10. Cookies

The website uses cookies for proper operation, improving user experience, statistical analysis, personalized content adjustment, verification of details, adapting the website to user preferences, and information security.

Users may manage cookie preferences via browser settings or a dedicated interface on the website. Rejecting cookies may affect website functionality.

Use of cookies is carried out in accordance with the Communications Regulations (Telecommunications and Broadcasting) (Data Collection and Content Prioritization), 2021.

To select and set cookies click here

8.11. Policy updates

This policy may be updated from time to time due to legal changes or company activity. The latest update date will appear at the top and/or bottom of the document.

9. Intellectual Property

9.1 All IP rights on the Website belong exclusively to the Company.

9.2 Includes design, software, databases, and all other materials.

9.3 Accessing the Website grants no license.

9.4 No copying/trademark use/video use allowed without prior written approval.

10. Applicable Law and Jurisdiction

10.1 Israeli law applies exclusively.

10.2 Disputes will be heard in Tel Aviv–Jaffa courts only.

11. Website Security

11.1 Do not attempt any action that disrupts Website operation, including:

a. Unauthorized access
b. Scanning, probing
c. Disrupting service or servers

11.2 The Company will act legally against violators.

12. Accessibility

The Company is committed to accessibility according to the Equal Rights for Persons with Disabilities Law, 1998.

12.1 Physical Accessibility

Company offices: 3 HaAmit Yitzhak St., Rishon LeZion — ground-floor access, nearby parking.

Store: 8 Shimon Israeli St., Rishon LeZion — accessible ramp.

12.2 Website Accessibility

The website is accessible per Israeli Standard 5568 and WCAG 2.0 AA.

Compatible with assistive technologies and keyboard operation.

Optimized for NVDA and JAWS screen readers.

12.3 Contact for Accessibility Issues

If any issue is encountered, please notify us:

Phone: 03-9610788
Fax: 03-9617758
Email: [email protected]
Accessibility Coordinator: Dan Westrich